Due to paying out of pocket, I especially wanted to make sure I made the correct decision on frames. I took a couple of weeks of checking out different frames & shopping around EVERYWHERE. I expected not deciding right away to be annoying, but Tracy (Westside R.O.) was always great, super patient and personable/personal. She'd give me her honest opinion, knowing I'd appreciate it. She took the time to measure what lenses would be appropriate for bifocals. She was exceptionally great, NOT at all pushy. I also bought a 2nd pair... and when I went to pick them up, Marilee helped me. When I walked in, arg!, I then just saw frames I liked more than the ones I had ordered was going to pick up! Since the lens shape was pretty similar, Marilee said she'd see if my lenses that were made into the other frames could be slightly altered to fit the frames I just saw & REALLY wanted. In like 20 min. they were fit into the frames I wanted and NO 'attitude' given to me whatsoever by anyone for once again taking more of their time. Quite the contrary. For me who deliberates more than most, I REALLY appreciated this! I will happily return when I need glasses again (even tho they are more expensive...but they DO have some great stylin' frames!).